Customer service officer:Good morning. This is Chris from Freight Systems Limited. How can I help you?
Client:Good morning. I'd like to speak to the Operations Manager, please.
Customer service officer:May I ask who's calling, please?
Client:Belinda Jones.
Customer service officer:Thank you, Ms Jones, and can I have your company name, please?
Client:Apex Trading.
Customer service officer:Thank you. One moment, please. I’ll put you through.
Client:Thank you.
Customer service officer:I’m sorry. No one answered the phone. Can I take a message?
Client:Yes, could you ask him to call me back? I need to talk to him about the insurance of my cargos. It's urgent.
Customer service officer:Sure. Can I have your phone number, please?
Client:It’s 9307 2985.
Customer service officer:9307 2985. Is that right?
Client:That's right.
Customer service officer:Thank you, Ms Jones. I'll make sure Mr Yung gets this as soon as possible.
Client:Thank you very much.
Customer service officer:You’re welcome.

客戶服務員：早晨，歡迎致電貨運系統公司。我是Chris，請問有甚麼可以幫你？
客戶：早晨，請問營運經理在嗎？
客戶服務員：可以提供你的姓名嗎？
客戶：Belinda Jones。
客戶服務員：謝謝Jones小姐，可以告訴我你公司的名稱嗎？
客戶：Apex Trading。
客戶服務員：謝謝。請稍等，我會為你轉接。
客戶：謝謝。
客戶服務員：不好意思，電話無人接聽，你需要留言嗎？
客戶：好的，請叫他回電話，我需要跟他商量關於我的貨櫃保險事情，很緊急的。
客戶服務員：沒問題，可以留下你的電話嗎？
客戶：9307 2985。
客戶服務員：9307 2985，對嗎？
客戶：沒錯。
客戶服務員：謝謝Jones小姐，我會確保Yung先生盡快回覆你。
客戶：謝謝。
客戶服務員：不用客氣。