Logistics assistant:Good afternoon. DDK Domestic Express Services, Nicky speaking. Can I help you?
Client:Hello. I'm calling to schedule a courier pickup of my parcel at 11 a.m.
Logistics assistant:I'm sorry but all of the couriers are occupied this morning.
Client:What a shame! Can it be arranged this afternoon?
Logistics assistant:At what time?
Client:1 p.m.
Logistics assistant:I'm afraid we have no couriers available at 1 p.m., but how about 2 p.m.?
Client:Oh, that's good. Thank you very much.
Logistics assistant:No problem. May I have your name, please?
Client:It’s Dora Kay.
Logistics assistant:Kay, is that K-A-Y?
Client:Yes, that's right. And Dora is D-O-R-A.
Logistics assistant:Thank you, Ms Kay, and could I have your contact number?
Client:Of course. It's 9844 8899.
Logistics assistant:9844 8899.
Client:That's correct.
Logistics assistant:Thank you.
Client:Umm, could you tell me where I can get a rate and time quote for your services?
Logistics assistant:Yes. Actually the best thing to do is check it on our website, www.ddk.com/check-rate.
Client:That’s www.ddk.com/check-rate. Fine. Thank you.
Logistics assistant:Thank you for choosing our service. Our courier will contact you shortly for the exact pickup location.
Client:Okay. Thanks for your help.
Logistics assistant:You're welcome. Bye.

物流助理員：午安，歡迎致電DDK本地速遞服務。我是Nicky，請問有甚麼可以幫你？
顧客：你好，我想預約一個速遞員上午11時過來收件。
物流助理員：不好意思，今天早上所有速遞員都很忙碌。
顧客：真可惜！你可以安排下午嗎？
物流助理員：甚麼時間？。
顧客：1時。
物流助理員：我恐怕下午1時我們也沒有速遞員有空，2時可以嗎？
顧客：好的，謝謝。
物流助理員：不用客氣。可以提供你的姓名嗎？
顧客：Dora Kay。
物流助理員：Kay是K-a-y嗎？
顧客：沒錯。Dora是D-o-r-a。
物流助理員：謝謝Kay小姐。可以給我聯絡號碼嗎？
顧客：當然可以，9844 8899。
物流助理員：9844 8899。
顧客：正確。
物流助理員：謝謝。
顧客：可以告訴我哪裡找到有關你們服務和送件時間的報價嗎？
物流助理員：可以，最佳方法是瀏覽我們的網址www.ddk.com/check-rate。
顧客：www.ddk.com/check-rate。好的，謝謝。
物流助理員：謝謝你選用我們的服務。我們的速遞員很快會與你聯絡，確認準確的收件位置。
顧客：謝謝你的幫忙。
物流助理員：不用客氣，再見。