物流業 - 處理客人的緊急要求

職業英語對話

Logistics assistant:Good morning. Shipping Department. How can I help you?
Customer:Hi! Good morning, Lisa.
Logistics assistant:Oh hi, Samuel! How are you?
Customer:Good, good, good. Thanks. Well actually, I want to ship some notebook computers to Cebu urgently. They’re packed already.
Logistics assistant:I see. Let me check. When do you want to ship them? Do you mean from Hong Kong?
Customer:Yes, yes, yes, um, as soon as possible, please. When is the next flight anyway?
Logistics assistant:Just a moment. Well, actually it departs on Wednesday evening. Please hold on a second. There's still some space.
Customer:It sounds good. Thanks.
Logistics assistant:Oh, by the way, are there batteries in the computers?
Customer:Yes, yes, the batteries go with the notebooks. Why?
Logistics assistant:I'm sorry but you must pack each battery separately for an air shipment. It's IATA policy.
Customer:Goodness! What am I to do now?
Logistics assistant:I'm very sorry about this. You could repack the shipment first.

職員：早晨，船務部。我有甚麼可以幫你？
顧客：嗨！早晨，Lisa。
職員：哦嗨，Samuel，你好嗎？
顧客：很好，謝謝。其實，我想緊急運送一些筆記本電腦往宿霧。是已經包裝好的。
職員：明白。讓我查一下。你想甚麼時候送貨？你指由香港出發嗎？
顧客：對、對、對，嗯，越快越好。下次航班是甚麼時間呢？
職員：稍等一下。嗯，航班將會在周三晚上離開。請等一等。還有一些空位。
顧客：很好。謝謝。
職員：噢，還有，電腦附帶電池的嗎？
顧客：對、對，筆記本電腦附帶電池的。怎麼了？
職員：很抱歉，你必須把每一枚電池獨立包裝才可以送往空運。這是一項IATA的規定。
顧客：噢！我現在應怎樣做呢？
職員：真的很抱歉。請你先把貨物重新包裝。