Procurement manager:Good morning. Lawsons. How can I help you?
Accounts officer:Good morning. I'm calling from Hong Kong. May I speak to Mr Sulong, please?
Procurement manager:Speaking. How may I help you?
Accounts officer:This is Elsie Wong, an Accounts Officer from Li & Tung. I'm calling about your request for face wash.
Procurement manager:Oh, yes, L & T. Nice to hear from you, Ms…
Accounts officer:Wong, call me Elsie.
Procurement manager:Well, Elsie, I need to ask about payment. Which methods do you accept?
Accounts officer:We usually ask customers to pay by letters of credit, and as this is your first order, L/C is the best.
Procurement manager:I understand. No problem at all.
Accounts officer:Thank you very much indeed, Mr Sulong. So, that means payment at sight.
Procurement manager:I can get that organized for you, Elsie.
Accounts officer:Excellent. That will save a lot of our trouble indeed, Mr Sulong. Thank you so much.
Procurement manager:No problem. While you’re here, about the bulk-breaking, is there any extra charge for the re-bottling?
Accounts officer:Oh, yes. The extra packaging charge for this order is… let me check, US$0.25 for each 50 ml tube. So, let me recap this slowly. Payment by L/C at sight, US$0.25 for each tube for re-bottling.
Procurement manager:Great.
Accounts officer:Would you like me to ask Phyllis to confirm everything in an email?
Procurement manager:Oh, yes, please. Thank you very much, Elsie. Bye.
Accounts officer:Thanks Mr Sulong for your business. Bye.

採購經理：早晨，歡迎致電Lawsons。請問有甚麼可以幫你？
會計主任：早晨，我從香港打電話來的。請問Sulong先生在嗎？
採購經理：我是，請問有甚麼可以幫你？
會計主任：我是Elsie Wong，是Li & Tung的會計主任，我想回覆你有關洗臉產品的查詢。
採購經理：噢，對，L & T。很高興收到你的電話，請問小姐貴姓？
會計主任：Wong，叫我Elsie就可以。
採購經理：Elsie，我有些關於付款的查詢。請問你們接受哪些付款方式？
會計主任：我們通常要求客戶以信用狀付款，而這是你的……第一個訂單，信用狀最為理想。
採購經理：明白，當然可以。
會計主任：謝謝Sulong先生，換言之是現場付款。
採購經理：Elsie，我會為你安排好的。
會計主任：這會為我們省卻許多麻煩，謝謝Sulong先生。
採購經理：沒問題。順帶一問，關於散裝貨物，重新包裝會否收取額外費用？
會計主任：噢，是的。這個訂單的額外包裝費是……讓我看看，每枝50毫升的枝裝收費是美金25仙。讓我慢慢總結一下，信用狀付款、現場付款、重新包裝的費用是每枝美金25仙。
採購經理：好的。
會計主任：你需要我叫Phyllis以電子郵件確認所有資料嗎？
採購經理：噢，好的，謝謝Elsie。再見。
會計主任：謝謝Sulong先生的訂單，再見。