Staff:Good morning. This is Chris from Fairtan Hotel. How may I help you?
Guest:Good morning. I'd like to speak to a guest, Ms Lawson, in Room 2012, please.
Staff:May I ask who's calling, please?
Guest:Bob Jones.
Staff:Thank you, Mr Jones. And can I have the guest’s full name, please?
Guest:Mary Lawson.
Staff:Thank you. One moment, please. I'll put you through.
Guest:Thank you.
Staff:I'm sorry. No one answered the phone. Can I take a message?
Guest:Yes. Could you ask her to call me back?
Staff:Sure. Can I have your phone number, please?
Guest:It's 9307 2985.
Staff:9307 2985. Is that right?
Guest:That's right. Thank you very much.
Staff:You're welcome.

員工：早晨，歡迎致電Fairtan酒店，我是Chris，請問有甚麼可以幫你？
客人：早晨。我想和一位客人通電話，她是Lawson小姐，房間號碼是2012。
員工：請問可以提供你的名字嗎？
客人：Bob Jones。
員工：謝謝你Jones先生。可以提供客人的全名嗎？
客人：Mary Lawson。
員工：謝謝。請稍等，馬上為你轉接。
客人：謝謝。
員工：不好意思，電話沒有人接聽。需要留言嗎？
客人：好的。可否請你通知她回電給我嗎？
員工：沒問題。可以提供你的電話號碼嗎？
客人：9307 2985。
員工：9307 2985，對嗎？
客人：對。謝謝你。
員工：不用客氣。