酒店及旅遊業 - 找出顧客的需要
Customer service representative:Morning. These are our new packages and latest specials in our Fun Park, resort, spa, restaurants and other outlets.
Customer:Oh, I see. They look really attractive.
Customer service representative:Are you looking for anything in particular?
Customer:Well, actually, I'd like to plan something special for my daughter's graduation.
Customer service representative:I see, something for your daughter. Right, may I know how old she is?
Customer:Oh, she's 21. She will be a university graduate soon.
Customer service representative:I see. What sort of activities do you prefer for this celebration?
Customer:Well, you've got me there. I’m not too sure. But I know she likes coming here with her friends even now.
Customer service representative:Alright, in that case… what does she study and what does she like? That may give us a clue.
Customer:Biology is her major and she loves animals. Maybe she wants to be a scientist or a veterinarian one day. We have 2 dogs. It would be nice if we could include them in this special event.
Customer service representative:Oh, in that case, may I suggest this Sunset Reception Package? The Seaside Restaurant is right next to our aquarium and animals are allowed in this open area restaurant. What do you think?
Customer:Oh, that sounds great. She'll like that. Can you tell me more about this package?
Customer service representative:Sure. Would you mind following me to that sitting area where I can show you more details and photos?
Customer:Thanks a lot for your help.
Customer service representative:You're most welcome. Here you go.
Customer:The venue looks perfect for a celebration.
Customer service representative:May I know which day you’d prefer and how many guests you are expecting?
Customer:I think it’s about 30, but I'll have to double check the date. It'll be late November.
Customer service representative:Alright. By the way, for your guests, we also have some souvenirs that could go very well with this vacation. Take a look at these little gifts with beautiful marine life design…