酒店及旅遊業 - 投訴導遊的處理

職業英語對話

Travel agent:Good morning, sir. How can I help you?
Customer:Um… Good morning. I went on this trip with your company last weekend. See.
Travel agent:Oh, yes, Mr…?
Customer:Wrigley, James Wrigley.
Travel agent:Alright, Mr Wrigley. How can I assist you?
Customer:I want to file a complaint.
Travel agent:Oh, I'm sorry. What's wrong?
Customer:Your tour guide did not follow the itinerary.
Travel agent:In that case, may I have your receipt, please? I need to key in the receipt number to access the details of the tour you were on.
Customer:Let me see. Yeah, here it is.

旅行社職員：早晨，先生。請問有甚麼可以幫你？
客人：早晨，上週末我參加了貴公司這一個旅行團，看。
旅行社職員：是的，先生貴姓？
客人：Wrigley，James Wrigley。
旅行社職員：好的，Wrigley先生。請問有甚麼可以幫你？
客人：我要投訴。
旅行社職員：很抱歉。請問有甚麼不滿意的地方？
客人：導遊沒有跟從行程。
旅行社職員：既然這樣，可以讓我看看你的收據嗎？我需要輸入收據號碼去查看你參加的旅行團資料。
客人：讓我看看。好的，在這兒。