物流业 - 回应追踪货运的要求
职业英语对话
Logistics assistant:Good afternoon, Mr Lee. How can I help you?Customer:Good afternoon, Ms Rose. Um, I heard that our shipment of fresh fruits has been delayed for three days already and I'm really very worried about that. You know, our shop is opening in two days and we must have the best seasonal fruits ready, and all...
Logistics assistant:I understand your worry, Mr Lee. Let me just check.
Customer:Thank you. Please.
Logistics assistant:Yes, I can find the records. Your shipment’s in a cold storage, so the quality is not a big problem. Please don’t worry.
Customer:But, can I have them by the opening? I need to get something else, you know, if I can’t.
Logistics assistant:I'm very sorry to keep you waiting, Mr Lee. The airport’s already open, but we need to wait. There’re many aeroplanes waiting. It's very difficult.
Customer:The opening can’t wait. We've invited hundreds of guests. Ms Rose, I have to put up penalty on you if the shipment doesn't arrive by tomorrow.
Logistics assistant:I'm really very sorry, Mr Lee, but it's something we can’t control. We've paid for the cold storage already. We've done our best, Mr Lee. Would you like to speak to our manager?
Customer:Okay, maybe he can help.
Logistics assistant:I'm very sorry, Mr Lee. Please hold on a second. Let me get our manager to help.
职员：午安，李先生。我有什么可以帮你？
顾客：午安，Rose小姐。嗯，听说我们这一批鲜果已延误了三天，我真的非常担心。你知道吗，我们的店将在两天内开幕，我们必须把最好的时令水果准备就绪，而所有……
职员：李先生，我理解你的忧虑。让我查一下。
顾客：谢谢。
职员：对，我找到纪录了。你的货物存在冷藏库内，因此质量应该没多大问题。请不要担心。
顾客：但是， 我可以在开幕前收到货物吗？如不可以，我得找替代品。
职员：李先生，很抱歉让你久等。机场已经运作，但太多飞机了，我们仍需等候，要在开幕礼前收到货物有点困难。
顾客：开幕是不能怠慢的。我们邀请了数百名的宾客。Rose小姐，若明天仍未到货的话，我得向你们征收罚款。
职员：李先生，真的很抱歉，但这是我们无法控制的事情。我们已缴付冷藏库的费用，已尽力做到最好。李先生，你想跟我们的经理对话吗？
顾客：好的，也许他能帮忙。
职员：很抱歉，李先生，请稍等。让我请经理来帮忙。
