物流业 - 处理客人的紧急要求

职业英语对话

Logistics assistant:Good morning. Shipping Department. How can I help you?
Customer:Hi! Good morning, Lisa.
Logistics assistant:Oh hi, Samuel! How are you?
Customer:Good, good, good. Thanks. Well actually, I want to ship some notebook computers to Cebu urgently. They’re packed already.
Logistics assistant:I see. Let me check. When do you want to ship them? Do you mean from Hong Kong?
Customer:Yes, yes, yes, um, as soon as possible, please. When is the next flight anyway?
Logistics assistant:Just a moment. Well, actually it departs on Wednesday evening. Please hold on a second. There's still some space.
Customer:It sounds good. Thanks.
Logistics assistant:Oh, by the way, are there batteries in the computers?
Customer:Yes, yes, the batteries go with the notebooks. Why?
Logistics assistant:I'm sorry but you must pack each battery separately for an air shipment. It's IATA policy.
Customer:Goodness! What am I to do now?
Logistics assistant:I'm very sorry about this. You could repack the shipment first.

职员：早上好，船务部。我有什么可以帮你？
顾客：嗨！早上好，Lisa。
职员：哦嗨，Samuel，你好吗？
顾客：很好，谢谢。其实，我想紧急运送一些笔记本计算机往宿雾。是已经包装好的。
职员：明白。让我查一下。你想什么时候送货？你指由香港出发吗？
顾客：对、对、对，嗯，越快越好。下次航班是什么时间呢？
职员：稍等一下。嗯，航班将会在周三晚上离开。请等一等。还有一些空位。
顾客：很好。谢谢。
职员：噢，还有，计算机附带电池的吗？
顾客：对、对，笔记本计算机附带电池的。怎么了？
职员：很抱歉，你必须把每一枚电池独立包装才可以送往空运。这是一项IATA的规定。
顾客：噢！我现在应怎样做呢？
职员：真的很抱歉。请你先把货物重新包装