物流业 - 解释货物遭扣留的原因

职业英语对话

Client:Good afternoon. Global Electronics, Ken Kingsley speaking. How may I help you?
Logistics clerk:Good afternoon, Mr Kingsley. This is Jennifer Wan calling from Smart Courier in Hong Kong. I'm returning a call about your shipment of video game consoles.
Client:Yes, has it arrived already or has something gone wrong?
Logistics clerk:According to the airline, the flight arrived in Zurich on time.
Client:But we still haven't received it. What has happened?
Logistics clerk:The airline has reported that the shipping documents were missing. We believe the papers have been sent with the documents on another flight to Frankfurt by mistake, therefore the customs has detained the whole cargo at the airport.
Client:The cargo has been detained. So what should we do now?
Logistics clerk:I'm sorry for the detained cargo. We've talked to the airline. They'll pay the penalty for the release of the cargo. In the meantime, they'll also prepare a new set of shipping documents for customs clearance.
Client:But we need it by Monday.
Logistics clerk:This will take just one working day and you'll receive the shipment by Saturday.
Client:All right, then.
Logistics clerk:I'm really sorry for the inconvenience caused. Would you please let me know if the shipment does not arrive by Saturday?
Client:Okay. Let's keep in touch then.
Logistics clerk:Thank you. Goodbye.
Client:Goodbye.

客户：午安，欢迎致电环球电器。我是Ken Kingsley，请问有什么可以帮你？
物流文员：Kingsley先生午安，我是香港 Smart 速递的Jennifer Wan，想回复关于你们的电子游戏机的运送情况。
客户：好的。请问是已经到达，还是发生了什么问题？
物流文员：根据航空公司的资料，航班已准时抵达苏黎世。
客户：可是我们仍未收到货物。发生了什么事呢？
物流文员：航空公司说没有找到相关的运输文件。我们相信这些文件被错送到另一班往法兰克福的航班上，因此整个货柜目前被海关扣留在机场里。
客户：货物被扣留，我们现在应怎办呢？
物流文员：很抱歉货物被扣留。我们已跟航空公司商量过，他们会承担错送货物的罚款，他们现正准备新的运送文件作海关检查。
客户：我们星期一就需要这些货物。
物流文员：运送需时一个工作天，你会在星期六或之前收到货物。
客户：好吧。
物流文员：我们非常抱歉为你带来不便。如果货物在星期六还未抵达，请通知我可以吗？
客户：好的，保持联系。
物流文员：谢谢，再见。
客户：再见。