进出口业 - 要求结账

职业英语对话

Customer:Good afternoon. H&W, Cyrus speaking.
Salesperson:Good morning, Cyrus. This is Daniela, from Forever Garments.
Customer:Hi, Daniela. How can I help you?
Salesperson:Yes, I'm calling about your payment for the order Y275. It was due last Friday, but we haven't received it yet.
Customer:Oh! Yes, I almost forgot. Our accountant’s on a business trip and won't be back until next Monday. Can we pay as soon as she's back?
Salesperson:I am sorry, but this is your first order. We can’t process it until the payment is settled.
Customer:Well, you know time is our biggest concern. Could you just start processing first? We'll definitely settle the payment as soon as we can.
Salesperson:I understand your concerns Cyrus, but we really can’t do anything until we receive your payment. I hope you understand that.
Customer:Okay, I'll work this out and get back to you later.
Salesperson:Thank you for your understanding. Goodbye.
Customer:Bye.

销售员：午安，H&W。我是Cyrus。
客户：早上好，Cyrus。我是Daniela，Forever Garments公司的。
销售员：你好，Daniela。请问有甚么可以帮你？
客户：对，我想询问关于你们Y275订单的付款，到期日是上周五，但我们仍未收到款项。
销售员：对，差点忘了。我们的会计师正在出差，下周一才回来。可以等她回来后才付款吗？
客户：很抱歉，因这是你的首张订单，我们一定要待你付款后才能处理。
销售员：你也明白，时间是我们最主要的考虑。你可以先开始处理吗？我们一定会尽快付款。
客户：Cyrus，我明白你的担忧，但在收到你的付款前，我们真的没法做任何事。希望你能明白。
销售员：好的，我会解决，稍后回复你。
客户：谢谢你的谅解，再见。
销售员：再见。