进出口业 - 道歉
职业英语对话
Customer:Good morning. H&W, Cyrus speaking.
Salesperson:Hi, this is Daniela. I've got a response from the manufacturer.
Customer:What did they say?
Salesperson:They’ve mixed up your order with another client’s. That's why some of the items were wrong. I'm very sorry.
Customer:No wonder!
Salesperson:They're processing your order right now and will ship you the right items tomorrow by Overnight Express. They'll reach you the day after tomorrow.
Customer:The day after tomorrow? Oh, that's really late. We don't have any other choice, do we?
Salesperson:I’m really sorry about the mistake.
Customer:I understand you've tried your best, but the delay’s caused us big problems. I don't want to say this, but we may have to charge you late penalties.
Salesperson:I'm terribly sorry for the problems caused, Cyrus. I'll personally see to it right away. I promise this will never happen again.
Customer:Well, I'll have a meeting before I can tell you the final decision. Anyway, thank you for your help.
Salesperson:Goodbye, Cyrus.
Customer:Goodbye, Daniela.
客户：早上好，H&W。我是Cyrus。
销售员：你好，我是Daniella。制造商已经给我回复。
客户：他们怎样说？
销售员：他们把你的订单与另一位客户的单混在一起，所以有些项目出错了。我真的抱歉。
客户：难怪！
销售员：他们现正处理你的订单，明天会以快递寄送正确的物品给你。货品会在后天送到给你。
客户：后天？噢，那太晚了，但我们已没有其他选择吗？
销售员：我真的非常抱歉。
客户：我知道你已尽力，但延误对我们造成了很大的影响。我不想这样说，但我们很可能会向你收取延误罚款。
销售员：真的非常抱歉，Cyrus。我会亲自跟进的，保证绝对不会再发生。
客户：好吧，但我要在会议后才能告诉你最后决定。无论如何，谢谢你的帮助。
销售员：再见，Cyrus。
客户：再见，Daniela。
