Sales representative:Tea in Life, Matthew speaking.
Customer:Hi. This is Yoko. We met at the Trade Show last week.
Sales representative:Yoko…oh, yeah! You’re from Konichiwa Food Trading.
Customer:Yes. I'm going to order some herbal tea. Do you ship tea to Tokyo?
Sales representative:Yes, we do. We have 3 main lines of herbal tea: ginseng, citrus and chrysanthemum. They’re all produced on our tea farm in Sichuan and packaged in Guangdong. Which one would you like?
Customer:Um…we've got ginseng tea from our Korean supplier already, so I’d prefer citrus tea and chrysanthemum tea.
Sales representative:No problem. Would you like them in envelope tea bags, zip lock pouches or tin containers?
Customer:Um…our customers are mostly busy working class and their biggest concern’s convenience, so I'd say envelope tea bags will do.
Sales representative:Sure. How many tea bags would you like in a box? We offer 20 in a box and 50 in a box.
Customer:20 in a box, please. If our trial order is 500 boxes for each tea, how much would that be?
Sales representative:Let me confirm your order. 500 boxes of citrus tea and 500 boxes of chrysanthemum tea in envelope tea bags. 20 teabags in a box for both. Is that correct?
Customer:Yes. That's right.
Sales representative:Hm, that would be HK$20,000.
Customer:HK$20,000 excluding the freight cost. Okay.
Sales representative:Would you like to arrange your own freight forwarder or would you like us to arrange one for you?
Customer:We have our own freight forwarder.
Sales representative:No problem. We require full payment for the first order. How would you like to pay? We accept cheques and direct deposit.
Customer:By cheque, please, and if you could let me know…

营业代表：Tea in Life。我是Matthew。
客户：嗨，我是Yoko。我们在上周的贸易展上见过面的。
营业代表：Yoko！你是Konichiwa食品贸易公司的。
客户：对。我想订购草本茶叶。你们会送货到东京吗？
营业代表：是的，我们会。我们有3款主要的草本茶叶：人蔘、柑橘和菊花，全都在我们四川的茶叶场生产，并在广东包装。你想要哪一种？
客户：我们有韩国的供货商为我们供应人蔘茶了，所以我想要柑橘茶和菊花茶。
营业代表：没问题。请问你想用独立茶包、夹链袋还是锡罐来包装？
客户：我们的客户大多忙于工作，追求便利，因此用独立茶包吧。
营业代表：当然可以。你想在每个盒里放多少个茶包呢？我们提供一盒20个或50个茶包。
客户：一盒20个茶包吧，麻烦你。如果我们的试验订单是每款茶500盒，价钱是多少？
营业代表：让我确认一下你的订单。 500盒柑橘茶和500盒菊花茶，独立茶包包装。两款都是每盒20个茶包。对吗？
客户：对。没错。
营业代表：总值港币20,000元。
客户：港币20,000元，不包运费。好的。
营业代表：你想自行安排物流送货，还是用我们安排的物流送货？
客户：我们有自己的物流送货。
营业代表：好的。首次订单我们需要你先缴付全费。请问你会怎样结账？我们接受支票和直接存款。
客户：支票吧，请问可否让我知道……