酒店及旅游业 - 为无人接听的来电留言
职业英语对话
Staff:Good morning. This is Chris from Fairtan Hotel. How may I help you?Guest:Good morning. I'd like to speak to a guest, Ms Lawson, in Room 2012, please.
Staff:May I ask who's calling, please?
Guest:Bob Jones.
Staff:Thank you, Mr Jones. And can I have the guest’s full name, please?
Guest:Mary Lawson.
Staff:Thank you. One moment, please. I'll put you through.
Guest:Thank you.
Staff:I'm sorry. No one answered the phone. Can I take a message?
Guest:Yes. Could you ask her to call me back?
Staff:Sure. Can I have your phone number, please?
Guest:It's 9307 2985.
Staff:9307 2985. Is that right?
Guest:That's right. Thank you very much.
Staff:You're welcome.
员工：早上好，欢迎致电Fairtan酒店，我是Chris，请问有什么可以帮你？
客人：早上好。我想和一位客人通电话，她是Lawson小姐，房间号码是2012。
员工：请问可以提供你的名字吗？
客人：Bob Jones。
员工：谢谢你Jones先生。可以提供客人的全名吗？
客人：Mary Lawson。
员工：谢谢。请稍等，马上为你转接。
客人：谢谢。
员工：不好意思，电话没有人接听。需要留言吗？
客人：好的。可否请你通知她给我回电吗？
员工：没问题。可以提供你的电话号码吗？
客人：9307 2985。
员工：9307 2985，对吗？
客人：对。谢谢你。
员工：不用客气。
