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顾客服务业 - 记录来电
职业英语对话

Telephone receptionist:Good morning. Avis Trading, Amy Wong speaking. Can I help you?
Caller:Could you put me through to Mr Smith, please?
Telephone receptionist:Hold the line, please.
Caller:Thank you.
Telephone receptionist:I'm afraid his line is engaged. Do you want to hold or would you like to call back?
Caller:I'll hold.
Telephone receptionist:I'm afraid it may take a couple of minutes more.
Caller:Actually, could I leave a message, please?
Telephone receptionist:Of course.
Caller:This is Michael Wong from the Import Division. I'd like to set up a meeting with Mr Smith, perhaps sometime at the beginning of next week. Please ask him to give me a ring at extension 323.
Telephone receptionist:Let me repeat that. You are Michael Wong from the Import Division. You would like to set up a meeting with Mr Smith, sometime at the beginning of next week and your extension number is 323.
Caller:Yes, thank you.
Telephone receptionist:I’ll give Mr Smith the message and ask him to call you.
Caller:Thank you. Goodbye.
Telephone receptionist:You're most welcome. Goodbye.

电话接线生:早上好,Avis贸易。我是 Amy Wong。请问有什么可以帮你?
来电者:可以帮我接线到Smith先生吗?
电话接线生:请稍等。
来电者:谢谢。
电话接线生:不好意思,他正在通话中。请问你想等一会儿,还是稍后再致电给他?
来电者:我会等一会儿。
电话接线生:恐怕你还要再等几分钟。
来电者:我可以给他留言吗?
电话接线生:当然可以。
来电者:我是进口部门的Michael Wong。我想与Smith先生预约一个会议,或许在下周初的时间。请他给我回电,我的内线号码是323。
电话接线生:让我重复一遍。你是进口部门的Michael Wong。你想约Smith先生下周初与你进行会议,你的内线号码是323。
来电者:是的,谢谢。
电话接线生:我会向Smith先生留讯息,请他给你回电。
来电者:谢谢,再见。
电话接线生:不用客气,再见。