顾客服务业 - 提出建议

职业英语对话

Sales representative:Good afternoon. Ozone Office Supplies, this is Ron. Can I help you?
Customer:Yes, this is Elaine Chester from Excite Tours. I've just ordered 30 projectors from your company, but I just realise that they only come with a 1-year warranty. Can you give me an extended warranty, please?
Sales representative:I'm afraid we don't provide free extended warranties. I'd suggest you join our 3-year warranty plan. If you purchase this individual warranty plan for all 30 projectors, I can provide you with a discount of $200 for each projector.
Customer:$200 is a good deal, but $200 for each projector will add up to a big amount.
Sales representative:Another suggestion for you is to join our group warranty plan which will be at a flat rate of $5,000 for three years. However, I'd suggest you purchase the individual plan as there is a maximum of 30 free repairs for the 3-year group plan.
Customer:30 repairs only? That’s not enough for three years. I think it cannot be realistic for us.
Sales representative:Why don't you call me back after you think about it? You can join either plan within 30 days of purchase.
Customer:That’s a good idea. I'll call you back when I've made up my mind. Thank you. Bye.
Sales representative:Have a good day. Bye.

营业代表：午安， Ozone办公室用品公司。我是Ron。请问有什么可以帮你？
客户：我是Excite Tours的Elaine Chester。我在贵公司订了30台投影机，但我刚发现你们只提供1年保养。请问可否延长保养期呢？
营业代表：抱歉我们不能为你免费延长保养期。我会建议你选用我们的3年保养计划。如果你为30台投影机选用独立保养计划，我可以为你提供每台200元的优惠价。
客户：200元不错，可是每台200元，加起来是个庞大的费用。
营业代表：另一个建议是，你可以选择团体保养计划，为期三年的收费是5,000元。不过，我会建议购买独立计划，因为3年的团体计划只包括30次免费维修。
客户：只有30次维修？三年来说并不足够。我认为这不能照顾实际需要。
营业代表：要不你先好好考虑，稍后再回覆我电话？购买后30天内你可以选择任何一项计划。
客户：好提议。待我决定后再给你电话。谢谢你。再见。
营业代表：祝你有愉快的一天。再见。