顾客服务业 - 回应电话查询

职业英语对话

Nurse:Good afternoon. Dr Tong’s Clinic, this is Yvonne speaking. How can I help you?
Patient:Hi! Good afternoon. Can I ask about your opening hours?
Nurse:Yes, sure. We open at 9 a.m. and close at 8 p.m. on weekdays, and 7 p.m. on weekends.
Patient:Oh, I see. Thank you. Could you put me through to Dr Tong please?
Nurse:I am sorry, I can’t. Dr Tong’s talking on the phone right now. Would you prefer to leave him a message or call him back after 10 minutes?
Patient:I see. I've got some questions about some drugs, so I’d better call again later. Thank you very much.

护士：午安。唐医生诊所。我是Yvonne。请问有什么可以帮你？
病人：嗨！午安。我可以问一下你们的营业时间吗？
护士：当然可以。我们在上午9时开放，平日晚上8时及周末晚上7时关门。
病人：噢，明白。谢谢。请问你可以帮忙把电话转给唐医生接听吗？
护士：不好意思，唐医生正在与其他人通话。请问你想留口讯，还是10分钟后再打电话给他？
病人：明白。我有些关于药物的问题，我稍后会再来电。谢谢。