Logistics - Tracking of a courier pickup service

Workplace English Conversation

Customer service agent:Good morning. PowerLink Logistics, this is Susan Lee speaking. May I help you?
Customer:Good morning. I'm calling to schedule a courier pickup service.
Customer service agent:May I have your name and your account number, please?
Customer:Sure. This is Jason McDonald. My account number’s 753-1426D.
Customer service agent:Okay. 753-1426D, Mr McDonald. So your address is Lux Jewels, 5th Floor of the Pacific Place, right?
Customer:Yes, that's right. Please ask your courier to take the lift to the 5th Floor and he'll see our shop on his right-hand side.
Customer service agent:Thanks for the information, Mr McDonald. Our courier will come to collect your parcel at 11 a.m.

客戶服務員：早晨，歡迎致電PowerLink物流。我是Susan Lee，請問有甚麼可以幫你？
客戶：早晨，我想預約速遞收件服務。
客戶服務員：可以麻煩你提供姓名和帳號嗎？
客戶：我叫Jason McDonald，帳號是753-1426D。
客戶服務員：好的，753-1426D，McDonald先生。你的地址是太古廣場5樓的Lux珠寶，對嗎？
客戶：對的。麻煩告訴你的速遞員乘電梯到5樓，他會在右邊找到我們的店。
客戶服務員：謝謝McDonald先生的資訊，我們的速遞員將在上午11時前來收件。