Logistics - Giving explanation for detained cargo
Workplace English ConversationClient:Good afternoon. Global Electronics, Ken Kingsley speaking. How may I help you?
Logistics clerk:Good afternoon, Mr Kingsley. This is Jennifer Wan calling from Smart Courier in Hong Kong. I'm returning a call about your shipment of video game consoles.
Client:Yes, has it arrived already or has something gone wrong?
Logistics clerk:According to the airline, the flight arrived in Zurich on time.
Client:But we still haven't received it. What has happened?
Logistics clerk:The airline has reported that the shipping documents were missing. We believe the papers have been sent with the documents on another flight to Frankfurt by mistake, therefore the customs has detained the whole cargo at the airport.
Client:The cargo has been detained. So what should we do now?
Logistics clerk:I'm sorry for the detained cargo. We've talked to the airline. They'll pay the penalty for the release of the cargo. In the meantime, they'll also prepare a new set of shipping documents for customs clearance.
Client:But we need it by Monday.
Logistics clerk:This will take just one working day and you'll receive the shipment by Saturday.
Client:All right, then.
Logistics clerk:I'm really sorry for the inconvenience caused. Would you please let me know if the shipment does not arrive by Saturday?
Client:Okay. Let's keep in touch then.
Logistics clerk:Thank you. Goodbye.
物流文員：Kingsley先生午安，我是香港 Smart 速遞的Jennifer Wan，想回覆關於你們的電子遊戲機的運送情況。