Logistics - Giving explanation for delay shipment
Workplace English ConversationLogistics assistant:Good afternoon. How can I help you?
Customer:My boss ordered a shipment from Busan to Taipei yesterday. You know, it was supposed to depart at 5:25 p.m. and it should take about 2.5 days to get there. But so far, we...
Logistics assistant:Excuse me. But what can I do for you?
Customer:Oh sorry, almost forgot the shipping documents.
Logistics assistant:No problem. May I know the reference number, please?
Customer:Yes, yes, yes. Um, it’s 316-TG-6.
Logistics assistant:Okay. Just a minute. Right, here it is. The shipment was delayed due to the heavy storm in Busan.
Customer:I see. So when will the shipment arrive?
Logistics assistant:The estimated arrival date is 19th August. Sorry for the delay.
Customer:That’s fine. Thank you so much for your help.
Logistics assistant:You're most welcome