Logistics - Giving explanation and making apology
Workplace English ConversationLogistics controller:Good morning. Apex Logistics, this is Alan speaking. How can I help you?
Client:Hi, Alan. This is Jane Brown calling from the Link Electronics. We were supposed to receive our consignment this morning but we still haven't received it yet. It's noon already. I want to know what has happened.
Logistics controller:I'm sorry, Ms Brown. May I have your shipment number?
Logistics controller:Let me repeat that, TBC-459/123. Is that correct?
Logistics controller:Just a moment, please. Let me check. Your consignment’s on its way to your warehouse.
Client:On the way, so when am I supposed to receive it? I need it urgently. The trade fair starts tomorrow.
Logistics controller:I'm really sorry about that. My colleagues reported that there was a serious traffic accident on the highway and they were stuck in the traffic jam for more than 2 hours.
Client:So when will they arrive?
Logistics controller:They’re now at the Lok Ma Chau Boundary Control Point for customs clearance. They will arrive before 2 p.m.
Client:All right, so I'll wait for 2 more hours.
Logistics controller:Again I'm sorry for the inconvenience caused, Ms Brown.