Import and Export - Responding request on tracking order

Workplace English Conversation

Salesperson:Good morning. Forever Garments, this is Daniela. Can I help you?
Customer:Morning, Daniela. This is Cyrus from H&W. I'm wondering if my order is ready now.
Salesperson:Hi, Cyrus. Let me check it for you right now. Yes, it will be ready on Tuesday.
Customer:This coming Tuesday? That's a week from now. It should have arrived at our warehouse before last Monday!
Salesperson:I'm really sorry, but the payment was late. That's why we couldn't start earlier.
Customer:Yes, I know, but I didn't expect it to take this long. You know we can't afford to wait anymore.
Salesperson:I understand, but…
Customer:Is it possible to have it ready by this Friday?
Salesperson:Um… do you mean 22nd March? That's quite a rush. I’ll check right away with our manufacturer. Can I get back to you in half an hour?
Customer:Sure. Let me know as soon as you can.
Salesperson:Yes, I'll try my best.
Customer:Thank you very much. Bye.
Salesperson:Bye.

銷售員：早晨，Forever Garments。我是Daniela，請問有甚麼可以幫你？
客戶：早晨，Daniela。我是H&W公司的Cyrus。請問我的訂單是否已準備好？
銷售員：你好，Cyrus。我現在看看。對，會在星期二準備好。
客戶：星期二？即是一週之後。它理應在上星期一前就到達我們的倉庫！
銷售員：真的很抱歉，但你付款遲了。所以我們不能提前開始準備訂單。
客戶：是的，我明白，但我沒想到你們需要這麼久。你知道嗎？我們不能再等了。
銷售員：我明白，但是……
客戶：這個星期五可以準備好嗎？
銷售員：你指3月22日？太趕了。我現在就向製造商查詢。可以半小時後給你電話嗎？
客戶：當然可以。請盡快回覆我。
銷售員：好的，我會盡力。
客戶：非常感謝，再見。
銷售員：再見。