Import and Export - Making apologies
Workplace English ConversationCustomer:Good morning. H&W, Cyrus speaking.
Salesperson:Hi, this is Daniela. I've got a response from the manufacturer.
Customer:What did they say?
Salesperson:They’ve mixed up your order with another client’s. That's why some of the items were wrong. I'm very sorry.
Salesperson:They're processing your order right now and will ship you the right items tomorrow by Overnight Express. They'll reach you the day after tomorrow.
Customer:The day after tomorrow? Oh, that's really late. We don't have any other choice, do we?
Salesperson:I’m really sorry about the mistake.
Customer:I understand you've tried your best, but the delay’s caused us big problems. I don't want to say this, but we may have to charge you late penalties.
Salesperson:I'm terribly sorry for the problems caused, Cyrus. I'll personally see to it right away. I promise this will never happen again.
Customer:Well, I'll have a meeting before I can tell you the final decision. Anyway, thank you for your help.