Import and Export - Handling delivery
Workplace English Conversation
Customer:Good afternoon. H&W, Cyrus speaking.Salesperson:Hi, this is Daniela.
Customer:Oh, hi! Have you talked to your manufacturer? Can you have the order ready any sooner?
Salesperson:Yes, the best we can do is Friday.
Customer:Awesome!
Salesperson:Would you like us to ship you the order by Overnight Express? It's faster than regular air shipment.
Customer:Yes, please. When's the expected arrival date?
Salesperson:It'll be 22nd March, Saturday.
Customer:22nd March… great! But… is it much more expensive to use Overnight Express?
Salesperson:Don't worry. You'll only pay for the price of regular air shipment as agreed earlier. We'll take care of the extra charge.
Customer:That's very nice of you. Thank you.
Salesperson:You’re more than welcome.
Customer:Certainly. That helps a lot.
Salesperson:We'll give you the shipment track number if you like.
Customer:No, thanks. That’s too much trouble for me to check.
Salesperson:How about if I keep you posted on your shipment status?
Customer:That would be great. Thanks.
Salesperson:We hope we've been of help and we look forward to a long-term partnership with you.
Customer:Of course, same here.
Salesperson:Alright, I'll talk to you soon. Bye.
Customer:Okay, bye.
客戶：午安，H&W公司。我是Cyrus。
銷售員：你好，我是Daniela。
客戶：噢，嗨。你有跟製造商談過嗎？訂單能早點完成嗎？
銷售員：可以，最早是星期五。
客戶：真好！
銷售員：你想我們用通宵快遞為你送貨嗎？它比標準空運會再快一些。
客戶：好的，麻煩你。預計在哪天到達呢？
銷售員：3月22日，星期六。
客戶：3月22日，太好了！但使用通宵快遞會否更貴？
銷售員：不用擔心。你只需繳付早前協議的標準空運送貨價格，我們將負責繳付額外費用。
客戶：你們真好。謝謝。
銷售員：不用客氣。
客戶：非常好。這對我們來說幫助很大。
銷售員：如有需要，我們可以給你貨物的追蹤編號。
客戶：不用了，對我來說太麻煩。
銷售員：如果我通知你送貨的狀態呢？
客戶：好啊，謝謝。
銷售員：希望能幫到你，我們期待與你建立長期的合作關係。
客戶：當然，我們也這樣想。
銷售員：好的，稍後再談。再見。
客戶：好的，再見。
