Import and Export - Arranging follow-up for wrong delivery
Workplace English Conversation
Supplier:Mode Fashion, Jan Chan speaking.Buyer:Hello, Jan. This is Amy Lee from Kap International.
Supplier:Hi, Amy. How can I help you?
Buyer:There seems to be some problem with your latest consignment, order number 2415.
Supplier:Oh dear! What's the problem exactly?
Buyer:Well, you know, I ordered 2,000 polo shirts last week. But unfortunately,50 aren't in the right colour. They’re stonewash blue, instead of navy blue.
Supplier:Oh! I'm very sorry about that.
Buyer:Um, do you think you could send us a replacement as soon as possible, say, by Thursday?
Supplier:Let me see. Yes, sure. I’ll ask the Delivery Department to deal with it right away. You should be able to have them first thing on Thursday morning.
Buyer:That’s excellent. Well, thanks for sorting that out, Jan.
Supplier:You're welcome. Again, I'm really sorry about the mix-up, Amy.
Buyer:It's alright. It happens sometimes. Thanks anyway. Talk to you later.
Supplier:Bye for now.
供應商：Mode時裝。我是Jan Chan。
採購員：你好，Jan，我是Gap國際公司的Amy Lee。
供應商：你好，Amy。請問有甚麼可以幫你？
採購員：你最新托運的一批貨物似乎有些問題，訂單號碼是2415。
供應商：嗯，是嗎！具體是甚麼問題呢？
採購員：我上周訂購了2,000件polo衫。可是，當中50件的顏色是錯誤的。它們是石洗藍色，而不是海軍藍色。
供應商：噢，我對此感到非常抱歉。
採購員：嗯，你可以盡快把正確的貨物給我們，比方說，星期四或之前可以嗎？
供應商：讓我看看。好的，當然可以。我會要求送貨部立即處理這個訂單。星期四早上一開店你應該就會收到貨物。
採購員：很好！謝謝你幫忙跟進，Jan。
供應商：不用客氣。再一次，真的非常抱歉弄錯了，Amy。
採購員：沒關係，這種事情間中就會發生。謝謝你，下次再談。
供應商：再見。
