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Customer Services - Message taking
Workplace English Conversation

Telephone receptionist:Good morning. Avis Trading, Amy Wong speaking. Can I help you?
Caller:Could you put me through to Mr Smith, please?
Telephone receptionist:Hold the line, please.
Caller:Thank you.
Telephone receptionist:I'm afraid his line is engaged. Do you want to hold or would you like to call back?
Caller:I'll hold.
Telephone receptionist:I'm afraid it may take a couple of minutes more.
Caller:Actually, could I leave a message, please?
Telephone receptionist:Of course.
Caller:This is Michael Wong from the Import Division. I'd like to set up a meeting with Mr Smith, perhaps sometime at the beginning of next week. Please ask him to give me a ring at extension 323.
Telephone receptionist:Let me repeat that. You are Michael Wong from the Import Division. You would like to set up a meeting with Mr Smith, sometime at the beginning of next week and your extension number is 323.
Caller:Yes, thank you.
Telephone receptionist:I’ll give Mr Smith the message and ask him to call you.
Caller:Thank you. Goodbye.
Telephone receptionist:You're most welcome. Goodbye.

電話接線生:早晨,Avis貿易。我是 Amy Wong。請問有甚麼可以幫你?
來電者:可以幫我接線到Smith先生嗎?
電話接線生:請稍等。
來電者:謝謝。
電話接線生:不好意思,他正在通話中。請問你想等一會兒,還是稍後再致電給他?
來電者:我會等一會兒。
電話接線生:恐怕你還要再等幾分鐘。
來電者:我可以給他留口訊嗎?
電話接線生:當然可以。
來電者:我是進口部門的Michael Wong。我想與Smith先生預約一個會議,或許在下周初的時間。請他給我回電,我的內線號碼是323。
電話接線生:讓我重複一遍。你是進口部門的Michael Wong。你想約Smith先生下周初與你進行會議,你的內線號碼是323。
來電者:是的,謝謝。
電話接線生:我會向Smith先生留訊息,請他給你回電。
來電者:謝謝,再見。
電話接線生:不用客氣,再見。