Customer Services - Giving suggestions
Workplace English Conversation
Sales representative:Good afternoon. Ozone Office Supplies, this is Ron. Can I help you?Customer:Yes, this is Elaine Chester from Excite Tours. I've just ordered 30 projectors from your company, but I just realise that they only come with a 1-year warranty. Can you give me an extended warranty, please?
Sales representative:I'm afraid we don't provide free extended warranties. I'd suggest you join our 3-year warranty plan. If you purchase this individual warranty plan for all 30 projectors, I can provide you with a discount of $200 for each projector.
Customer:$200 is a good deal, but $200 for each projector will add up to a big amount.
Sales representative:Another suggestion for you is to join our group warranty plan which will be at a flat rate of $5,000 for three years. However, I'd suggest you purchase the individual plan as there is a maximum of 30 free repairs for the 3-year group plan.
Customer:30 repairs only? That’s not enough for three years. I think it cannot be realistic for us.
Sales representative:Why don't you call me back after you think about it? You can join either plan within 30 days of purchase.
Customer:That’s a good idea. I'll call you back when I've made up my mind. Thank you. Bye.
Sales representative:Have a good day. Bye.
營業代表：午安，Ozone辦公室用品公司。我是Ron。請問有甚麼可以幫你？
客戶：我是Excite Tours的Elaine Chester。我在貴公司訂了30台投影機，但我剛發現你們只提供1年保養。請問可否延長保養期呢？
營業代表：抱歉我們不能為你免費延長保養期。我會建議你選用我們的3年保養計劃。如果你為30台投影機選用獨立保養計劃，我可以為你提供每台200元的優惠價。
客戶：200元不錯，可是每台200元，加起來是個龐大的費用。
營業代表：另一個建議是，你可以選擇團體保養計劃，為期三年的收費是5,000元。不過，我會建議購買獨立計劃，因為3年的團體計劃只包括30次免費維修。
客戶：只有30次維修？三年來說並不足夠。我認為這不能照顧實際需要。
營業代表：要不你先好好考慮，稍後再回覆我電話？購買後30天內你可以選擇任何一項計劃。
客戶：好提議。待我決定後再給你電話。謝謝你。再見。
營業代表：祝你有愉快的一天。再見。
