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Customer Services - Answering phone enquiry
Workplace English Conversation

Nurse:Good afternoon. Dr Tong’s Clinic, this is Yvonne speaking. How can I help you?
Patient:Hi! Good afternoon. Can I ask about your opening hours?
Nurse:Yes, sure. We open at 9 a.m. and close at 8 p.m. on weekdays, and 7 p.m. on weekends.
Patient:Oh, I see. Thank you. Could you put me through to Dr Tong please?
Nurse:I am sorry, I can’t. Dr Tong’s talking on the phone right now. Would you prefer to leave him a message or call him back after 10 minutes?
Patient:I see. I've got some questions about some drugs, so I’d better call again later. Thank you very much.