Customer Services - Answering phone enquiry
Workplace English Conversation
Nurse:Good afternoon. Dr Tong’s Clinic, this is Yvonne speaking. How can I help you?Patient:Hi! Good afternoon. Can I ask about your opening hours?
Nurse:Yes, sure. We open at 9 a.m. and close at 8 p.m. on weekdays, and 7 p.m. on weekends.
Patient:Oh, I see. Thank you. Could you put me through to Dr Tong please?
Nurse:I am sorry, I can’t. Dr Tong’s talking on the phone right now. Would you prefer to leave him a message or call him back after 10 minutes?
Patient:I see. I've got some questions about some drugs, so I’d better call again later. Thank you very much.
護士：午安。唐醫生診所。我是Yvonne。請問有甚麼可以幫你？
病人：嗨！午安。我可以問一下你們的營業時間嗎？
護士：當然可以。我們在上午9時開放，平日晚上8時及周末晚上7時關門。
病人：噢，明白。謝謝。請問你可以幫忙把電話轉給唐醫生接聽嗎？
護士：不好意思，唐醫生正在與其他人通話。請問你想留口訊，還是10分鐘後再打電話給他？
病人：明白。我有些關於藥物的問題，我稍後會再來電。謝謝。
